Shipping policy

Shipping Policy

Last updated: 8 July 2026

Bilibulu (bilibulu.vip) sells two types of products, delivered in different ways.

1. Digital Products (Bilibulu Brand)

Digital products (guides, courses, mentorship and digital packs) are delivered electronically — nothing is shipped. After payment is confirmed, you will receive access by email and/or a download link, typically within minutes. Please check your spam or junk folder if you do not see it. If you have not received your digital product within 24 hours of purchase, contact us at support@bilibulu.vip with your order number and we will re-deliver it.

2. Physical Products

Physical products are fulfilled and shipped directly to you by our supplier partners from their warehouses, which may be located overseas.

Processing time: orders are typically processed and handed to the carrier within 1–5 business days after payment confirmation.

Delivery time: delivery times vary by supplier and destination, typically 5–21 business days after dispatch. Items in the same order may ship separately from different warehouses and arrive at different times — you will not be charged extra for split shipments.

Shipping costs: calculated and shown at checkout before you pay.

Tracking: where available, a tracking number will be sent to your email once your order ships. Please allow a few days for tracking to become active.

Customs, duties and taxes: international shipments may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost.

Address changes: we can only change a shipping address before the order is fulfilled. Contact us immediately at support@bilibulu.vip if you entered an incorrect address. We are not responsible for orders delivered to an incorrectly provided address.

Delayed or lost shipments: if your order has not arrived within 30 days of dispatch, contact us with your order number and we will investigate with the supplier and arrange a re-shipment or refund where the shipment is confirmed lost.

3. Contact

Bilibulu — support@bilibulu.vip